Pioneer Finance - There are some issues with applications – Incident details

All systems operational

There are some issues with applications

Resolved
Partial outage
Started 6 months agoLasted about 4 hours

Affected

Pioneer Hub

Partial outage from 6:30 PM to 9:50 PM, Operational from 9:50 PM to 10:35 PM, Degraded performance from 10:35 PM to 10:48 PM, Operational from 10:35 PM to 10:48 PM

Pioneer Hub Partner API's

Partial outage from 6:30 PM to 9:50 PM, Operational from 9:50 PM to 10:48 PM

Pioneer Hub Core System

Partial outage from 6:30 PM to 9:50 PM, Operational from 9:50 PM to 10:35 PM, Degraded performance from 10:35 PM to 10:48 PM

Pioneer Website

Partial outage from 6:30 PM to 9:50 PM, Operational from 9:50 PM to 10:35 PM, Degraded performance from 10:35 PM to 10:48 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Some application statuses are not syncing. We're working on a fix