Pioneer Finance - Issues with our hosting provider – Incident details

All systems operational

Issues with our hosting provider

Resolved
Major outage
Started 2 months agoLasted about 8 hours

Affected

Pioneer Hub

Major outage from 11:26 PM to 7:25 AM

Pioneer Hub Partner API's

Major outage from 11:26 PM to 7:25 AM

Pioneer Hub Core System

Major outage from 11:26 PM to 7:25 AM

Pioneer Website

Major outage from 11:26 PM to 7:25 AM

Pioneer Finance Mobile App

Major outage from 11:26 PM to 7:25 AM

Easycard.co.nz

Major outage from 11:26 PM to 7:25 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and services are recovering

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.