Pioneer Finance - Issues with internal services – Incident details

All systems operational

Issues with internal services

Resolved
Major outage
Started 19 days agoLasted about 2 hours

Affected

Pioneer Hub

Major outage from 12:41 AM to 2:25 AM, Partial outage from 2:25 AM to 2:37 AM

Pioneer Hub Partner API's

Major outage from 12:41 AM to 2:25 AM, Partial outage from 2:25 AM to 2:37 AM

Pioneer Hub Core System

Major outage from 12:41 AM to 2:25 AM, Partial outage from 2:25 AM to 2:37 AM

Pioneer Website

Major outage from 12:41 AM to 2:25 AM, Partial outage from 2:25 AM to 2:37 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.