Pioneer Finance Status - Incident history https://pioneer.instatus.com Pioneer Finance Thu, 3 Sep 2026 05:00:00 +0000 Scheduled system upgrade Type: Maintenance Duration: 1 hour Affected Components: Pioneer Website, Pioneer Hub Partner API's Sep 3, 00:20:39 GMT+0 - Identified - We are planning for a scheduled upgrade this evening Sep 3, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>00:20:39</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled upgrade this evening .</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 3 Sep 2026 05:00:00 +0000 https://pioneer.instatus.com/maintenance/cmtks41ii00y81aphbshsj1k6 https://pioneer.instatus.com/maintenance/cmtks41ii00y81aphbshsj1k6 Scheduled maintenance of our core systems Type: Maintenance Duration: 1 hour Affected Components: Pioneer Hub Core System Jul 22, 03:37:49 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 22, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 22, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>03:37:49</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Jul 2026 05:00:00 +0000 https://pioneer.instatus.com/maintenance/cmrvj7z4v05k71apvtg5ugzcp https://pioneer.instatus.com/maintenance/cmrvj7z4v05k71apvtg5ugzcp Issues with internal services Type: Incident Duration: 1 hour and 57 minutes Affected Components: Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's Jul 1, 02:25:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 1, 02:37:54 GMT+0 - Resolved - This incident has been resolved. Jul 1, 00:41:03 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 hour and 57 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>02:25:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>02:37:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>00:41:03</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Wed, 1 Jul 2026 00:41:03 +0000 https://pioneer.instatus.com/incident/cmr1cnshp02pm1apg5r2okd89 https://pioneer.instatus.com/incident/cmr1cnshp02pm1apg5r2okd89 Some users are experiencing a slow experience Type: Incident Duration: 4 hours and 29 minutes Affected Components: Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's Jun 3, 22:10:58 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 22:45:46 GMT+0 - Monitoring - We've seen recovery and are currently monitoring the result. Jun 4, 02:39:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 29 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:10:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:45:46</var> GMT+0</small><br><strong>Monitoring</strong> - We've seen recovery and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>02:39:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 22:10:58 +0000 https://pioneer.instatus.com/incident/cmpymergn00npnw5hmszwwv6b https://pioneer.instatus.com/incident/cmpymergn00npnw5hmszwwv6b Issues with our hosting provider Type: Incident Duration: 7 hours and 58 minutes Affected Components: Easycard.co.nz, Pioneer Finance Mobile App, EasyCard Portals, Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's May 19, 23:26:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 20, 01:42:34 GMT+0 - Monitoring - A fix has been implemented and services are recovering May 20, 07:25:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 58 minutes

Affected Components: , , , , ,

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:26:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>01:42:34</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and services are recovering.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>07:25:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 May 2026 23:26:55 +0000 https://pioneer.instatus.com/incident/cmpd9inst01oqnrmfw7d5g9oz https://pioneer.instatus.com/incident/cmpd9inst01oqnrmfw7d5g9oz Major upgrade scheduled Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's May 12, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 12, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 07:13:24 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>07:13:24</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 12 May 2026 06:00:00 +0000 https://pioneer.instatus.com/maintenance/cmp0x3qv105f1bugigrjvl47h https://pioneer.instatus.com/maintenance/cmp0x3qv105f1bugigrjvl47h Issues with our internal systems Type: Incident Duration: 4 minutes Affected Components: Pioneer Hub Core System May 3, 23:59:23 GMT+0 - Investigating - We are currently investigating this incident. May 4, 00:03:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>23:59:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>00:03:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 3 May 2026 23:59:23 +0000 https://pioneer.instatus.com/incident/cmoqfmshv024u131vczetlk27 https://pioneer.instatus.com/incident/cmoqfmshv024u131vczetlk27 Some requests are failing Type: Incident Duration: 1 hour and 10 minutes Affected Components: Easycard.co.nz, , EasyCard Portals, Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Mar 25, 02:36:41 GMT+0 - Investigating - This is a provider issue and we are working through mitigating the issue. <https://status.railway.com/cmn5dnwxm000lckjsfe25f0u9> Mar 25, 02:39:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 25, 03:46:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>02:36:41</var> GMT+0</small><br><strong>Investigating</strong> - This is a provider issue and we are working through mitigating the issue. <https://status.railway.com/cmn5dnwxm000lckjsfe25f0u9>.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>02:39:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>03:46:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Mar 2026 02:36:41 +0000 https://pioneer.instatus.com/incident/cmn5fn015062d13fnfzevpafv https://pioneer.instatus.com/incident/cmn5fn015062d13fnfzevpafv Retroactive downtime Type: Incident Duration: 44 minutes Affected Components: , Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Mar 25, 01:14:20 GMT+0 - Resolved - This incident has been resolved. Mar 25, 00:30:20 GMT+0 - Investigating - We had some temporary downtime on our services. This has now been resolved Type: Incident

Duration: 44 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>01:14:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>00:30:20</var> GMT+0</small><br><strong>Investigating</strong> - We had some temporary downtime on our services. This has now been resolved.</p> ]]> Wed, 25 Mar 2026 00:30:20 +0000 https://pioneer.instatus.com/incident/cmn5dsyfs05u2avpzwn84vzw2 https://pioneer.instatus.com/incident/cmn5dsyfs05u2avpzwn84vzw2 Issues with drawdowns on EasyCard Portals Type: Incident Duration: 2 days Affected Components: EasyCard Portals Mar 24, 23:51:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 25, 01:43:16 GMT+0 - Resolved - This incident has been resolved. Mar 23, 01:42:50 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 days

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>23:51:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>01:43:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>01:42:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 23 Mar 2026 01:42:50 +0000 https://pioneer.instatus.com/incident/cmn2iu0zu0vga4iurhglypila https://pioneer.instatus.com/incident/cmn2iu0zu0vga4iurhglypila There are some issues with EasyCard Account Balances Type: Incident Duration: 51 minutes Affected Components: Pioneer Hub Core System Mar 16, 08:24:34 GMT+0 - Investigating - We are currently investigating this incident. Mar 16, 09:15:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 51 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:24:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>09:15:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Mar 2026 08:24:34 +0000 https://pioneer.instatus.com/incident/cmmsx3phv0964ur91bi3yfm1x https://pioneer.instatus.com/incident/cmmsx3phv0964ur91bi3yfm1x Illion Doc Id's are failing to export Type: Incident Duration: 27 minutes Affected Components: Pioneer Hub Partner API's Mar 5, 00:01:17 GMT+0 - Investigating - We are currently investigating this incident. Mar 5, 00:17:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. This is an outage from Illion Mar 5, 00:28:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:01:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:17:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. This is an outage from Illion.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:28:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Mar 2026 00:01:17 +0000 https://pioneer.instatus.com/incident/cmmcpa49t02dvx75gld6bi7cc https://pioneer.instatus.com/incident/cmmcpa49t02dvx75gld6bi7cc Issues with processing applications Type: Incident Duration: 10 minutes Affected Components: Pioneer Hub Core System Feb 26, 03:00:52 GMT+0 - Investigating - We are currently investigating this incident. Feb 26, 03:10:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>03:00:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>03:10:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Feb 2026 03:00:52 +0000 https://pioneer.instatus.com/incident/cmm2vm3o50lfv9d6cmz5xuyn0 https://pioneer.instatus.com/incident/cmm2vm3o50lfv9d6cmz5xuyn0 We are experiencing issues with our portal Type: Incident Duration: 16 minutes Affected Components: , Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Feb 13, 01:24:46 GMT+0 - Investigating - We are currently investigating this incident. Feb 13, 01:40:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>01:24:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>01:40:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Feb 2026 01:24:46 +0000 https://pioneer.instatus.com/incident/cmlk7gftg02ast2ib0lm1m89e https://pioneer.instatus.com/incident/cmlk7gftg02ast2ib0lm1m89e Our portal is experiencing issues Type: Incident Duration: 22 minutes Affected Components: , Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Feb 11, 20:07:14 GMT+0 - Investigating - We are currently investigating this incident. Feb 11, 20:24:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 11, 20:29:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>20:07:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>20:24:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>20:29:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Feb 2026 20:07:14 +0000 https://pioneer.instatus.com/incident/cmligo86o00x6ryem2x5auuue https://pioneer.instatus.com/incident/cmligo86o00x6ryem2x5auuue There are some issues with applications Type: Incident Duration: 4 hours and 19 minutes Affected Components: , Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Feb 2, 18:30:00 GMT+0 - Identified - Some application statuses are not syncing. We're working on a fix Feb 2, 21:50:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 2, 22:35:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 2, 22:48:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 19 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - Some application statuses are not syncing. We're working on a fix.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:50:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>22:35:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>22:48:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Feb 2026 18:30:00 +0000 https://pioneer.instatus.com/incident/cml5nu50l0bv51m50wftrg44r https://pioneer.instatus.com/incident/cml5nu50l0bv51m50wftrg44r Some illion bank statements are erroring out Type: Incident Duration: 4 hours and 35 minutes Affected Components: , Pioneer Website, Pioneer Hub Core System, Pioneer Hub Partner API's, Pioneer Hub → Nov 13, 07:40:27 GMT+0 - Resolved - This incident has been resolved. Bank statements are working now Nov 13, 03:05:44 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 4 hours and 35 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>07:40:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Bank statements are working now.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>03:05:44</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Thu, 13 Nov 2025 03:05:44 +0000 https://pioneer.instatus.com/incident/cmhwujwf5004f4g8iqagh1ewx https://pioneer.instatus.com/incident/cmhwujwf5004f4g8iqagh1ewx Issues with our internal systems Type: Incident Duration: 2 hours and 38 minutes Affected Components: Pioneer Hub Core System Sep 30, 20:02:13 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 30, 21:16:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 30, 22:40:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>20:02:13</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>21:16:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>22:40:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 30 Sep 2025 20:02:13 +0000 https://pioneer.instatus.com/incident/cmg6zhmg7003311gutxcanuy1 https://pioneer.instatus.com/incident/cmg6zhmg7003311gutxcanuy1 Illion Doc Id's are failing to export correctly Type: Incident Duration: 5 minutes Affected Components: Pioneer Hub Partner API's, , Pioneer Website, Pioneer Hub → Sep 30, 03:07:30 GMT+0 - Investigating - We are currently investigating this incident. Sep 30, 03:12:02 GMT+0 - Resolved - This incident has been resolved. Please let us know if any other errors appear Type: Incident

Duration: 5 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>03:07:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>03:12:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please let us know if any other errors appear.</p> ]]> Tue, 30 Sep 2025 03:07:30 +0000 https://pioneer.instatus.com/incident/cmg5z8pld061ondqg9z9j3s84 https://pioneer.instatus.com/incident/cmg5z8pld061ondqg9z9j3s84 Pioneer Hub is Down Type: Incident Duration: 54 minutes Affected Components: Pioneer Hub Partner API's, Pioneer Hub Core System, , Pioneer Website, Pioneer Hub → Sep 19, 02:14:53 GMT+0 - Investigating - We are currently investigating this incident. Sep 19, 03:08:39 GMT+0 - Resolved - This incident has been resolved. Sep 19, 03:02:06 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 54 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>02:14:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>03:08:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>03:02:06</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Fri, 19 Sep 2025 02:14:53 +0000 https://pioneer.instatus.com/incident/cmfq7ioac008zr58soh215t23 https://pioneer.instatus.com/incident/cmfq7ioac008zr58soh215t23 Transaction enrichment has issues Type: Incident Duration: 30 minutes Affected Components: Pioneer Website Jul 29, 01:19:33 GMT+0 - Resolved - This incident has been resolved. Jul 29, 00:49:38 GMT+0 - Investigating - We're investigating the issue Jul 29, 01:18:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>01:19:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>00:49:38</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating the issue.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>01:18:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 29 Jul 2025 00:49:38 +0000 https://pioneer.instatus.com/incident/cmdntkpys005tx0z06mlmmxt3 https://pioneer.instatus.com/incident/cmdntkpys005tx0z06mlmmxt3 Issue with bank statement connection Type: Incident Duration: 3 hours and 23 minutes Affected Components: , Pioneer Hub → Jul 21, 21:03:08 GMT+0 - Identified - Some bank statements are failing to connect to our system. We are investigating the issue. Jul 22, 00:26:22 GMT+0 - Resolved - This incident has been resolved. We're monitoring for futher issues Type: Incident

Duration: 3 hours and 23 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>21:03:08</var> GMT+0</small><br><strong>Identified</strong> - Some bank statements are failing to connect to our system. We are investigating the issue..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>00:26:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We're monitoring for futher issues.</p> ]]> Mon, 21 Jul 2025 21:03:08 +0000 https://pioneer.instatus.com/incident/cmddlehfv034l7ji2ngr8yop1 https://pioneer.instatus.com/incident/cmddlehfv034l7ji2ngr8yop1 Degraded performance Type: Incident Duration: 15 minutes May 6, 21:00:00 GMT+0 - Investigating - We are currently investigating this incident. May 6, 21:14:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:14:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 6 May 2025 21:00:00 +0000 https://pioneer.instatus.com/incident/cmacztp1t00097ys9gvn37skw https://pioneer.instatus.com/incident/cmacztp1t00097ys9gvn37skw We are doing some upgrades Type: Maintenance Duration: 30 minutes May 6, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully May 6, 06:00:00 GMT+0 - Identified - There is a scheduled maintenance. You may notice some downtime on application services. Type: Maintenance

Duration: 30 minutes

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - There is a scheduled maintenance. You may notice some downtime on application services..</p> ]]> Tue, 6 May 2025 06:00:00 +0000 https://pioneer.instatus.com/maintenance/cmabmpqnd001jp37s8xkimfar https://pioneer.instatus.com/maintenance/cmabmpqnd001jp37s8xkimfar Some balances are incorrect Type: Incident Duration: 3 hours and 49 minutes Affected Components: Pioneer Finance Mobile App Apr 14, 21:30:56 GMT+0 - Investigating - We are currently investigating this incident. Apr 14, 23:25:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 01:19:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 49 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>21:30:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>23:25:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>01:19:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 14 Apr 2025 21:30:56 +0000 https://pioneer.instatus.com/incident/cm9hl8rwt000478wneew7rbx9 https://pioneer.instatus.com/incident/cm9hl8rwt000478wneew7rbx9 We're upgrading our portal. There may be a short outage Type: Maintenance Duration: 10 minutes Jan 22, 04:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 04:30:00 GMT+0 - Identified - We are upgrading our platform Jan 22, 04:40:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>04:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our platform .</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Jan 2025 04:30:00 +0000 https://pioneer.instatus.com/maintenance/cm67dfj3j002ur9a2oeip43uk https://pioneer.instatus.com/maintenance/cm67dfj3j002ur9a2oeip43uk Easycard.co.nz is down Type: Incident Duration: 5 minutes Jan 16, 02:21:53 GMT+0 - Investigating - We are currently investigating this incident. Jan 16, 02:26:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 minutes

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>02:21:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>02:26:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Jan 2025 02:21:53 +0000 https://pioneer.instatus.com/incident/cm5ypg4zj001ogrkuqzy0pwdk https://pioneer.instatus.com/incident/cm5ypg4zj001ogrkuqzy0pwdk Issue with Applications Type: Incident Duration: 26 minutes Dec 4, 01:21:56 GMT+0 - Resolved - This incident has been resolved. Dec 4, 00:56:02 GMT+0 - Investigating - We are currently investigating this incident. Some applications are failing to create. Dec 4, 01:01:29 GMT+0 - Identified - We have deployed a fix for this issue which is underway, Type: Incident

Duration: 26 minutes

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>01:21:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>00:56:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some applications are failing to create..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>01:01:29</var> GMT+0</small><br><strong>Identified</strong> - We have deployed a fix for this issue which is underway,.</p> ]]> Wed, 4 Dec 2024 00:56:02 +0000 https://pioneer.instatus.com/incident/cm496g2il003kxy2iro7tqqgo https://pioneer.instatus.com/incident/cm496g2il003kxy2iro7tqqgo Upgrade to Pioneer Pay v2.0.0 ✨ Type: Maintenance Duration: 1 day Oct 30, 08:00:00 GMT+0 - Identified - We are migrating to Pioneer Pay v2.0.0 Beta. Let us know if any issues arise. Oct 31, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 30, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 day

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are migrating to Pioneer Pay v2.0.0 Beta. Let us know if any issues arise..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 30 Oct 2024 08:00:00 +0000 https://pioneer.instatus.com/maintenance/cm2vjoknc003k6s2vb7wncxv5 https://pioneer.instatus.com/maintenance/cm2vjoknc003k6s2vb7wncxv5 Temporary outage on some devices Type: Incident Sep 9, 04:52:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>04:52:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Sep 2024 04:52:06 +0000 https://pioneer.instatus.com/incident/cm0uj03yo0001ho73ua66uhq3 https://pioneer.instatus.com/incident/cm0uj03yo0001ho73ua66uhq3 Our application form is experiencing issues Type: Incident Aug 19, 01:34:47 GMT+0 - Resolved - Believed to be resolved Type: Incident

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>01:34:47</var> GMT+0</small><br><strong>Resolved</strong> - Believed to be resolved.</p> ]]> Mon, 19 Aug 2024 01:34:47 +0000 https://pioneer.instatus.com/incident/cm00bpijy00hkq1c6n8foshje https://pioneer.instatus.com/incident/cm00bpijy00hkq1c6n8foshje Database Reset Type: Maintenance Duration: 10 hours Mar 14, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 14, 15:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to reset database today. Mar 15, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 hours

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to reset database today. .</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 14 Mar 2024 15:00:00 +0000 https://pioneer.instatus.com/maintenance/cltrcr1ee50034btoi6pt270wr https://pioneer.instatus.com/maintenance/cltrcr1ee50034btoi6pt270wr Upgrading Database Type: Maintenance Duration: 20 minutes Mar 12, 21:10:00 GMT+0 - Completed - Maintenance has completed successfully Mar 12, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 12, 21:00:00 GMT+0 - Identified - There is a small upgrade to our database over the next 15 minutes. Please be patient. Type: Maintenance

Duration: 20 minutes

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>21:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - There is a small upgrade to our database over the next 15 minutes. Please be patient..</p> ]]> Tue, 12 Mar 2024 21:00:00 +0000 https://pioneer.instatus.com/maintenance/cltou9kba8008bjonkd6g7662 https://pioneer.instatus.com/maintenance/cltou9kba8008bjonkd6g7662 Pioneer Portal Maintainance Type: Maintenance Feb 7, 02:53:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time. Type: Maintenance

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:53:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 7 Feb 2024 02:53:00 +0000 https://pioneer.instatus.com/maintenance/clsb75195211828bco96ohwqgu3 https://pioneer.instatus.com/maintenance/clsb75195211828bco96ohwqgu3