Pioneer Finance - Notice history

All systems operational

100% - uptime

Pioneer Hub Partner API's - Operational

100% - uptime
Mar 2026 · 99.83%Apr · 100.0%May · 98.92%

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Mar 2026
Apr 2026
May 2026

Pioneer Hub Core System - Operational

100% - uptime
Mar 2026 · 99.74%Apr · 100.0%May · 98.91%

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Mar 2026
Apr 2026
May 2026

Third Party: Railway → Status - Operational

Third Party: HubSpot → Login and Accounts - Operational

Third Party: Railway → Deployments - Operational

Third Party: Google Cloud Platform → Google Compute Engine - Operational

Pioneer Website - Operational

100% - uptime
Mar 2026 · 99.85%Apr · 100.0%May · 98.92%

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Mar 2026
Apr 2026
May 2026

Pioneer Finance Mobile App - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 98.92%

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Mar 2026
Apr 2026
May 2026

Easycard.co.nz - Operational

100% - uptime
Mar 2026 · 99.95%Apr · 100.0%May · 98.92%

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Mar 2026
Apr 2026
May 2026

EasyCard Portals - Operational

100% - uptime
Mar 2026 · 99.95%Apr · 100.0%May · 98.92%

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Mar 2026
Apr 2026
May 2026

Notice history

May 2026

Issues with our hosting provider
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix has been implemented and services are recovering

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Major upgrade scheduled
  • Completed
    May 12, 2026 at 7:13 AM
    Completed
    May 12, 2026 at 7:13 AM
    Maintenance has completed successfully.
  • In progress
    May 12, 2026 at 6:00 AM
    In progress
    May 12, 2026 at 6:00 AM
    Maintenance is now in progress
  • Planned
    May 12, 2026 at 6:00 AM
    Planned
    May 12, 2026 at 6:00 AM
    We are planning for a scheduled maintenance during that time.
Issues with our internal systems
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2026

No notices reported this month

Mar 2026

Some requests are failing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    This is a provider issue and we are working through mitigating the issue. https://status.railway.com/cmn5dnwxm000lckjsfe25f0u9

Retroactive downtime
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We had some temporary downtime on our services. This has now been resolved

Issues with drawdowns on EasyCard Portals
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
There are some issues with EasyCard Account Balances
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Illion Doc Id's are failing to export
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. This is an outage from Illion

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026 to May 2026

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